Guest Services Pro: Front Desk & Night Audit

OMSHIVANS LLC; Palestine (TX); On-site; Full time

Job description

Hotel Overview

The Holiday Inn Express in Palestine, TX. Our beautiful hotel is close to everything. We are located between Dallas and Houston. Our quaint, East Texas town's Victorian charm and easy access to I-45 and US-79 is ideal. The great location of our Holiday Inn Express® Palestine, TX hotel allows you to discover the magic of Anderson County's natural beauty.

We are looking for a Hotel Front Desk Agent/ Night Auditors to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software, like OnQ or Opera PMS

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills