Guest Service AgentNight Auditor FULL TIME PART TIME

OMSHIVANS LLC; Palestine (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

OMSHIVANS LLC is looking for a Hotel Front Desk Agent/Night Auditor in Palestine, TX, to be the first point of contact for guests. Responsibilities include managing reservations, check-ins, and providing information about amenities and rates.

The ideal candidate has experience in the hotel industry and a strong customer service attitude. You will create a memorable stay for guests by ensuring smooth operations at the front desk.

Qualifications

• Work experience as a Hotel Front Desk Agent or similar role.
• Familiarity with travel planning websites like Booking and TripAdvisor.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon their arrival and assign rooms.
• Respond to clients’ complaints in a timely manner.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Experience with hotel reservations software

Tools

OnQ

Opera PMS

Job description

Hotel Overview

The Holiday Inn Express in Palestine, TX. Our beautiful hotel is close to everything. We are located between Dallas and Houston. Our quaint, East Texas town's Victorian charm and easy access to I-45 and US-79 is ideal. The great location of our Holiday Inn Express Palestine, TX hotel allows you to discover the magic of Anderson County's natural beauty.

We are looking for a Hotel Front Desk Agent/ Night Auditors to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OnQ or Opera PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills