Guest Service & Night Audit Specialist

OMSHIVANS LLC; Palestine (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Holiday Inn Express Palestine, TX is seeking a Hotel Front Desk Agent/Night Auditor to join our team. This role handles check-ins/outs, reservations, guest information, and VIP services in a friendly, professional hotel environment.

Responsibilities include coordinating with housekeeping, answering guest questions about rates and amenities, and upselling hotel facilities when appropriate. Experience in hospitality and customer service is required.

Qualifications

• Front desk or receptionist experience required.
• Experience with hotel reservations software.
• Familiarity with travel planning sites (Booking/TripAdvisor).
• Strong customer service and communication skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify card data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information about hotel, rates and amenities.
• Respond to guest complaints promptly and professionally.
• Coordinate with housekeeping to prepare rooms.
• Confirm group reservations and VIP arrangements.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Customer service

Communication skills

Organizational skills

Travel websites knowledge

PMS software OnQ/Opera

Tools

OnQ/Opera PMS

Job description

Holiday Inn Express Palestine, TX is seeking a Hotel Front Desk Agent/Night Auditor to join our team. This role handles check-ins/outs, reservations, guest information, and VIP services in a friendly, professional hotel environment.

Responsibilities include coordinating with housekeeping, answering guest questions about rates and amenities, and upselling hotel facilities when appropriate. Experience in hospitality and customer service is required.