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Guest Service Agent job

Philadelphia International Airport (PHL)

Philadelphia (Philadelphia County)

On-site

USD 10,000 - 60,000

Full time

11 days ago

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Job summary

A leading hotel management company seeks a Guest Service Agent at Philadelphia International Airport. The role focuses on guest interactions, check-in and check-out processes, and enhancing guest satisfaction. Ideal candidates will possess strong customer service skills and prior hotel experience, with growth opportunities available.

Qualifications

Prior hotel experience desired. Hyatt brand experience preferred.
Excellent customer service skills.
Excellent computer, communication, and interpersonal skills.

Responsibilities

Greet guests, complete the registration process, and manage check-outs.
Assist guests with billing and resolve inquiries.
Demonstrate thorough knowledge of hotel information and up-sell services.

Skills

Customer service

Detail Oriented

Team Player

Enthusiastic

1 day ago Be among the first 25 applicants

Description

Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Here Is What You Will Be Doing Each Day

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

What is required?

Prior Hotel Experience Desired. Hyatt Brand Experience Preferred.

Excellent customer service skills

Excellent computer, communication and interpersonal skills

For applicants who will be working in NYC, the anticipated compensation range for the position is $20.00 - $22.00 dollars per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Customer service experience

Behaviors

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
Team Player: Works well as a member of a group (Preferred)
Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Experience

Preferred Customer service experience
Preferred

Hotel Experience Required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Crescent Hotels & Resorts

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Airlines and Aviation

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