Guest Service Representative job

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a prominent airport where you will play a crucial role in ensuring guest satisfaction. As a vital member of the guest services team, you will manage check-ins, verify reservations, and handle various payment types. This full-time position requires excellent communication skills and a commitment to safety and security protocols. You'll work in a fast-paced environment, responding to guest requests and ensuring a smooth experience from check-in to check-out. If you thrive in a customer-focused role and enjoy working in a vibrant setting, this opportunity is perfect for you.

Qualifications

• Experience in guest services and handling check-ins.
• Ability to operate a telephone switchboard and computer systems.

Responsibilities

• Process guest check-ins and verify reservations.
• Handle payment types and complete end-of-day activities.

Skills

Guest Services

Communication Skills

Cash Handling

Education

High School Diploma

Tools

Computer System

Telephone Switchboard

Job description

Additional Information Evening Shift position

Job Number 25015131

Job Category Rooms & Guest Services Operations

Location Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States, 19107

Schedule Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company safety and security policies and procedures, and report accidents, injuries,