Guest Service Agent - Hampton Inn Charleston/Daniel Island

Hilton; Charleston (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a Guest Services Agent to enhance guest experiences at its Charleston location. This role is pivotal in greeting and registering guests, managing check-outs, and providing vital information about hotel services. The ideal candidate will possess exceptional communication skills and a passion for hospitality, ensuring that every guest feels valued and welcomed. Join a team that is committed to delivering outstanding service and be part of a legacy that has shaped the hospitality industry for over a century. If you thrive in a dynamic environment and enjoy making a difference, this opportunity is perfect for you.

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and manage billing accurately.

Skills

Exceptional Guest Service

Communication Skills

Problem-Solving

Cash Handling

Upselling Techniques

Education

High School Diploma

Tools

Point-of-Sale System

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, contributing to the hotel's ongoing commitment to exceptional guest service and financial success.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests and completing the registration process: Inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out: Ensuring accurate billing for rooms and services, handling payments via the point-of-sale system, managing cash, credit, and debit transactions, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating hotel knowledge: Providing information on room categories, rates, packages, promotions, local area, and general hotel services; answering guest inquiries.
4. Upselling hotel services and facilities: Using techniques to promote hotel offerings and maximize occupancy.
5. Responding to guest inquiries and resolving issues: Addressing guest requests promptly and courteously.
6. Handling guest complaints: Conducting research, resolving issues, and negotiating solutions to ensure guest satisfaction.
7. Managing messages: Receiving, inputting, retrieving, and relaying guest messages.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek Team Members who embody our core Values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing at all times.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively in all endeavors.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton, a global leader in hospitality, offers a range of accommodations from luxury hotels to mid-priced hotels and extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are central to creating remarkable experiences worldwide.

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Hampton Inn Charleston/Daniel Island

Location: To be determined

Requisition ID: HOT0BL4J

EOE/AA/Disabled/Veterans