Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island

Hilton Worldwide, Inc.; Charleston (SC); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Guest Service Agent, where your passion for hospitality will shine. In this part-time role, you'll be the first point of contact for guests, ensuring their stay is memorable and enjoyable. Your responsibilities will include greeting guests, managing check-ins and check-outs, and providing information about the hotel and local area. This dynamic position offers the chance to work in a supportive team environment, where your contributions directly impact guest satisfaction. If you thrive in a fast-paced setting and love helping others, this opportunity is perfect for you!

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and register guests, ensuring an outstanding experience.
• Assist with check-out and handle payments accurately.
• Respond promptly to guest inquiries and resolve issues.

Skills

Customer Service

Hospitality

Problem Solving

Teamwork

Education

High School Diploma

Tools

Point-of-Sale System

Job description

Job Description - Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island (HOT0BL4K)

Job Description

Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island (HOT0BL4K)

Job Number:

HOT0BL4K

Work Locations

Hampton Inn Charleston/Daniel Island, 160 Fairchild Street, Charleston, 29492

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while supporting the hotel's financial goals.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or assisting with luggage.
• Assisting guests with check-out, ensuring accurate billing, handling payments via point-of-sale system, processing credit/debit cards, and managing foreign currency exchanges.
• Having thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details to answer guest questions.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest inquiries and requests, resolving issues efficiently.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

At Hilton, we value:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading by example in our industry and communities.
• Teamwork - Collaborating effectively with others.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

We also seek:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are central to achieving this mission.