Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island

Hilton; Charleston (SC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Agent to join their team. This part-time role involves welcoming guests, managing check-ins and check-outs, and ensuring exceptional service throughout their stay. As a key player in delivering outstanding guest experiences, you will utilize your communication and problem-solving skills to address inquiries and promote hotel services. Join a forward-thinking company that values integrity, teamwork, and customer focus, and be part of a mission to provide warmth and hospitality to guests from around the world.

Qualifications

• Strong customer service skills and experience in hospitality.
• Ability to handle payments and process transactions accurately.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out, handling payments and resolving billing issues.

Skills

Customer Service

Communication Skills

Problem Solving

Upselling Techniques

Education

High School Diploma

Tools

Point-of-Sale System

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, contributing to the hotel's commitment to outstanding guest service and profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out, ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel information including room categories, rates, packages, promotions, and local area details to answer guest inquiries.
4. Using upselling techniques to promote hotel services and maximize occupancy.
5. Responding promptly and courteously to guest inquiries and requests, resolving issues, and negotiating solutions to ensure guest satisfaction.
6. Receiving, inputting, relaying messages, and managing guest communications efficiently.

What are we looking for?

Founded in 1919, Hilton is a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality - delivering exceptional guest experiences.
• Integrity - doing the right thing always.
• Leadership - leading in industry and community.
• Teamwork - collaborating effectively.
• Ownership - owning actions and decisions.
• Now - operating with urgency and discipline.

Additionally, we seek attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury to mid-priced hotels. We are committed to providing exceptional experiences worldwide, driven by our vision "to fill the earth with the light and warmth of hospitality." Our team members are central to this mission.

**Job:** Guest Services, Operations, and Front Office

**Title:** Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island

**Location:** [Location not specified]

**Requisition ID:** HOT0BL4K

**EOE/AA/Disabled/Veterans**