Front Office Agent + Bell Attendant

Hyatt Hotels Corporation; Savannah, Northern (GA, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Agent + Bell Attendant to deliver warm, personalized service at a luxury property in Savannah. Welcome guests, register arrivals, explain accommodations, and assist with payments and billing.

This role requires flexibility for mornings, evenings, weekends and holidays; prior front desk experience is preferred, along with strong communication, multitasking, and a working knowledge of Opera PMS.

Qualifications

• A true desire to satisfy the needs of guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Knowledge of Opera preferred.
• One to two years’ experience at a Front Desk/Front Office.
• Ability to multi-task on several items at once.

Responsibilities

• Greet and welcome guests, register arrivals, and explain accommodations.
• Process guest check-out, explain billing, and handle payments.
• Respond to guest requests with personalized recommendations to ensure satisfaction.
• Coordinate pre-arrival and in-house services (tours, dining, transportation, vendor research).
• Handle mail, faxes, and messages accurately and timely.
• Maintain updated desk collateral on local attractions and hours of operation.

Skills

Guest service

Verbal communication

Written communication

Stand for long periods

Multi-tasking

Opera knowledge

Front desk experience

Tools

Opera PMS

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. As our hotel is open 24/7, 365 days a year, we expect our Front Office Agent + Bell Attendant to be flexible in working mornings, evenings, weekends and holidays.

Welcomes and registers Hotel guests, explaining the accommodations and establishing credit or method of payment

Checks guest out of the Hotel, preparing and explaining billing

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.

Works with guest’s pre-arrival and in-house to ascertain preferences and provide insightful recommendations

Conducts pre-arrival process to assist future guests to arrange services including, but not limited to, local tours, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in-person, phone, Zingle chat, and by email

Utilize a variety of software programs. Communicate with internal personnel and departments via radio, internal systems, and phones

Chat guests via messenger application and utilize Hyatt guest recognition program

Concierge system to track all requests and Opera to ensure proper billing

Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Savannah area and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.

Transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage.

Provides arriving guests with a hotel orientation.

• Greets all guests passing through lobby and offers them assistance
• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
• Maintains proper records of deliveries and pick-up
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• May perform errands for guests and the hotel that may require local travel off of the hotel property
• All other duties as assigned by leadership

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Knowledge of Opera preferred.
• One to two years’ experience working as a Front Desk Receptionist or within Front Office preferred.
• Working knowledge of hotel operations.
• Ability to multi-task on several items at once.

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