Guest Service Agent - Full Time

Krug Hotels; Healdsburg, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Krug Hotels is seeking a Front Desk/Guest Services representative to welcome guests and manage reservations at the Healdsburg property. You will register arrivals, assign rooms, and address guest requests to ensure a smooth stay and checkout.

The role emphasizes professional communication with guests and staff, coordination with housekeeping, and handling transactions with discretion. Prior hotel experience is preferred.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.

Responsibilities

• Register arriving guests and assign rooms.
• Maintain inventory of vacancies, reservations and room assignments.
• Coordinate room status updates with housekeeping and maintenance.
• Use selling techniques to promote rooms and hotel services.
• Handle guest check-outs and monetary transactions.
• Resolve guest complaints in a courteous manner.
• Maintain guest privacy and professional appearance.

Skills

Customer service

Communication

Professional demeanor

Education

High school diploma or equivalent

Job description

Description

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest receives superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties Include but Not Limited to the Following:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and early check outs.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Requirements

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.