Guest Service Agent - Full Time

Lodge at Healdsburg; Chiquita (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lodge at Healdsburg is seeking a Front Desk/Guest Services associate to represent the hotel across all guest stay stages and work with staff to ensure superior customer care. Responsibilities include registering guests, assigning rooms, handling check-outs, and accommodating special requests.

Ideal candidates will have a high school diploma, hotel experience preferred, and strong communication skills to interact with guests, staff, and management while promoting services and local events.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.

Responsibilities

• Registers arriving guests and assigns rooms.
• Maintains inventory of vacancies, reservations and room assignments.
• Coordinates room status updates with housekeeping.
• Uses persuasive selling techniques to promote hotel services.
• Handles guest check-outs and monetary transactions.
• Resolves guest complaints professionally.
• Maintains guest privacy and professional appearance.
• Performs other duties as assigned.

Skills

Customer service

Communication

Hospitality

Education

High school diploma

Job description

Description

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest receives superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties Include but Not Limited to the Following:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and early check outs.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Requirements

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.