Guest Service Agent - Full Time

Residential Community Manager; Bethel (ME); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Earned paid time off

Employer-contribution medical/dental/v

Optional life insurance

Short term/Long term disability

401k with employer match

Employee discounts at participatinghot

Zusammenfassung

Bethel Resort and Suites in Bethel, ME seeks a friendly Guest Service Agent to welcome guests, register arrivals, handle reservations and share local information. This full-time role requires a customer-service mindset and a willingness to learn hotel technology platforms.

Responsibilities include greeting guests, checking in/out, processing payments, addressing issues promptly, and coordinating with other staff to maintain room standards and deliver a memorable stay.

Qualifikationen

• We require a high school diploma or equivalent experience.
• Experience in customer service or hospitality is preferred.
• Ability to work onsite and adapt to shift work including weekends.

Aufgaben

• Welcome guests, check them in/out, distribute room keys and explain hotel amenities.
• Take payments and resolve discrepancies promptly.
• Respond to guest issues and complaints in a timely, friendly manner.
• Explain local amenities and attractions to guests.
• Coordinate with staff to meet hotel standards and guest requests.
• Maintain clean, organized workstations and equipment.

Kenntnisse

Customer service

English proficiency

Learn new technology

Independence

Friendly demeanor

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

• Location 21 Broad St,Bethel, ME, 04217,United States
• Base Pay $18.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Name Keith Rasnake
• Phone [phone]

Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team atBethel Resort and Suites. This is a Full Time position located in Bethel, ME. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team atBethel Resort and Suites. This is a Full Time position located in Bethel, ME. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist with other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Full Time 40 hours per week for shifts Morning (AM); Afternoon (PM); Evening; Must be flexible; Weekends/ Holidays
• Must be able to work holidays and weekends and nights
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$18 Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend - get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow - one of the fastest-growing hotel companies

About The Bethel Resort and Suites

The Bethel Resort and Suites is a classic New England hotel located in downtown Bethel, ME off the Bethel Commons. In addition to the hotel, the team runs events, a golf course, onsite pool, tennis courts, a cross-country ski outfit, and onsite Hotel.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy - nice to be around and friendly
• Humble - willing to learn
• Helpful - team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.