Guest Service Agent | Front Desk & Local Concierge

Residential Community Manager; Bethel (ME); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Earned paid time off

Employer-contribution medical/dental/v

Optional life insurance

Short term/Long term disability

401k with employer match

Employee discounts at participatinghot

Résumé du poste

Bethel Resort and Suites in Bethel, ME seeks a friendly Guest Service Agent to welcome guests, register arrivals, handle reservations and share local information. This full-time role requires a customer-service mindset and a willingness to learn hotel technology platforms.

Responsibilities include greeting guests, checking in/out, processing payments, addressing issues promptly, and coordinating with other staff to maintain room standards and deliver a memorable stay.

Qualifications

• We require a high school diploma or equivalent experience.
• Experience in customer service or hospitality is preferred.
• Ability to work onsite and adapt to shift work including weekends.

Responsabilités

• Welcome guests, check them in/out, distribute room keys and explain hotel amenities.
• Take payments and resolve discrepancies promptly.
• Respond to guest issues and complaints in a timely, friendly manner.
• Explain local amenities and attractions to guests.
• Coordinate with staff to meet hotel standards and guest requests.
• Maintain clean, organized workstations and equipment.

Connaissances

Customer service

English proficiency

Learn new technology

Independence

Friendly demeanor

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Bethel Resort and Suites in Bethel, ME seeks a friendly Guest Service Agent to welcome guests, register arrivals, handle reservations and share local information. This full-time role requires a customer-service mindset and a willingness to learn hotel technology platforms.

Responsibilities include greeting guests, checking in/out, processing payments, addressing issues promptly, and coordinating with other staff to maintain room standards and deliver a memorable stay.