Guest Services Front Desk | Flexible Scheduling & Benefits

TRU By Hilton Albany Crossgates Mall; City of Albany (NY); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Company Discounts

Supportive and respectful work环境

Descripción de la vacante

Maine Course Hospitality Group is seeking a Front Office Associate to warmly welcome guests and manage reservations, check-ins, and check-outs with professional, efficient front desk support throughout a guest’s stay.

The role emphasizes delivering outstanding customer service and contributing to a positive first impression while coordinating closely with housekeeping and other hotel departments.

Formación

• Experience in front desk or customer service preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills; ability to learn hotel PMS and reservation systems.

Responsabilidades

• Greet and welcome guests with excellent customer service.
• Manage front desk operations including check-in, check-out, and reservation management.
• Process guest payments accurately; handle cash, credit cards, and daily balancing.
• Answer all incoming calls professionally and follow company sales and service standards.
• Assist guests with room selection, room upgrades, and brand program enrollment.
• Handle room and rate changes while following hotel policies and guest needs.
• Review VIP arrivals, special requests, and ensure accurate guest notes.
• Coordinate with Housekeeping on room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Maintain clean, organized, and safe work areas at all times.
• Communicate effectively with management and all hotel departments.
• Represent MCHG positively and professionally while interacting with guests and the community.
• Follow all company policies, procedures, and safety standards.

Conocimientos

Guest service

Communication

Attention to detail

Multitasking

Herramientas

PMS systems

Reservation software

Descripción del empleo

Maine Course Hospitality Group is seeking a Front Office Associate to warmly welcome guests and manage reservations, check-ins, and check-outs with professional, efficient front desk support throughout a guest’s stay.

The role emphasizes delivering outstanding customer service and contributing to a positive first impression while coordinating closely with housekeeping and other hotel departments.