Guest Service Agent

Pyramid Global Hospitality; Charlottesville (VA); On-site; USD 23,419 - 30,307; Full time

Job summary

Pyramid Global Hospitality is opening the Virginia Guesthouse in Charlottesville, a 214-room hotel with conference space, joining a portfolio of properties across the United States and beyond. We seek team members who will deliver exceptional guest experiences and contribute to a welcoming, dynamic environment from day one.

Responsibilities include checking guests in/out, handling requests, and ensuring accurate billing with a strong emphasis on hospitality.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Must be able to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check in guests in an efficient and friendly manner, using guest name whenever possible.
• Ensure the guest is assigned the correct room type and rate is charged.
• Arrange for luggage delivery and issue correct keys.
• Check out guests and ascertain satisfaction; settle bill.
• Maintain a balanced bank and process late charges as needed.
• Email guests regarding any late charges after checkout when email is available.
• Handle payments and cash transactions accurately.
• Reconcile all transactions at shift close and cash out.
• Interact with guests with hospitality and professionalism, accommodating special requests whenever possible.

Skills

Customer service

Guest interaction

Communication

Problem solving

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to the Virginia Guesthouse

Opening in April 2026, the Virginia Guesthouse is a 214-room hotel featuring 25,000 square feet of conference and event space located on the beautiful Grounds of the University of Virginia. Making its debut in the spirited WAHOO community, the Guesthouse will offer a vibrant and inspiring setting for guests, conference attendees, faculty, and students alike.

We’re building a team that’s as welcoming and dynamic as the guests we’ll serve. Whether you’re an experienced hospitality professional or just starting your career, you’ll have the opportunity to learn, grow, and make a meaningful impact in a supportive, people-first environment.

If you’re passionate about hospitality and ready to shape the guest experience from day one, join us—and be part of something special at the Virginia Guesthouse.

Responsibilities Include

What you will have an opportunity to do:

• Check in guest in an efficient and friendly manner, using guest name whenever possible.
• Assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
• Check out guest at end of stay and ascertain guest satisfaction.
• Collect keys, posts late charges and presents bill upon check out
• Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel.
• Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
• Make change, cashes checks, exchanges foreign currency.
• Reconcile all transactions at the close of each shift and to cash out.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

What are we looking for?

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$19.00

$19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.