Guest Service Agent

Peachtree Group Hospitality Management; West Lafayette (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to join their team in West Lafayette. This entry-level role involves processing guest check-ins and check-outs, ensuring satisfaction while adhering to high-quality standards. The position offers a comprehensive benefits package, including medical, dental, and a generous retirement match.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Friendly and professional demeanor.
• Ability to anticipate guest needs and exceed expectations.

Responsibilities

• Process check-ins and check-outs.
• Assist guests with reservations and requests.
• Ensure guest satisfaction while following brand standards.

Job description

Join to apply for the Guest Service Agent role at Peachtree Group Hospitality Management

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality