Guest Service Agent

Commonwealth Hotels; Carrollton (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hospitality team as a Hotel Room Attendant at Candlewood Suites Carrollton. This role offers the chance to create memorable guest experiences while working in a supportive environment. Enjoy competitive wages, comprehensive training, and numerous benefits including medical coverage and flexible spending accounts. If you're ready to build your career in hospitality, apply today!

Benefits

Medical, Dental and Vision

401(k) with company match

SAME DAY PAY

Vacation, Personal Days, and Holiday pay

Exclusive Discounts on hotel stays

Online training courses

Employee Assistance Program

Qualifications

• Previous experience in customer-facing roles.
• Strong interpersonal skills and focus on service.

Responsibilities

• Assisting guests with check-in and check-out processes.
• Handling room reservations and customer inquiries.
• Coordinating with hotel departments to resolve guest issues.

Skills

Customer Service

Communication

Education

High School Diploma

Tools

Property Management System (PMS)

Job description

Join Our Team at the Candlewood Suites Carrollton!

The Candlewood Suites Carrollton is seeking a Hotel Room Attendant, Guest Room Attendant or Housekeeper.

About Us:

Working at the Candlewood Suites Carrollton offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Conveniently located between Akron-Canton Airport and Pittsburgh International Airport, our hotel is at the heart of it all. Just minutes from local landmarks like the Algonquin Mill and the McCook House Civil War Museum, we offer guests a comfortable and welcoming stay in the center of Carrollton’s charm. As part of our team, you will play a vital role in creating memorable guest experiences while working in a supportive and collaborative environment. If you are ready to build your career in hospitality and make a meaningful impact, we would love to have you join us at Candlewood Suites.

Why This Role?

Working as a Hotel Guest Service Agent, Front Desk Clerk or Front Desk Agent at the Candlewood Suites St. Clairsville offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more

Key Responsibilities:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service
• Strong interpersonal skills and a focus on delivering exceptional service
• Familiarity with using computers and reservation or property management systems (PMS)
• Strong verbal and written communication skills
• Experience handling guest complaints or resolving conflicts calmly and effectively
• Ability to manage multiple tasks simultaneously, such as answering phones, handling reservations, and assisting guests
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems
• A high school diploma or equivalent
• Experience with irregular hours, such as evenings, weekends, or holidays, demonstrating adaptability

Applicants should have flexibility to work weekends & holidays.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.ihg.com/candlewood/hotels/us/en/carrollton/cakcr/hoteldetail

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Carrollton, Ohio! Apply today!