Enable job alerts via email!

Guest Service Agent

Choice Hotels

Village of Dobbs Ferry (NY)

On-site

USD 35,000 - 45,000

Full time

Yesterday
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading hotel brand is seeking a Guest Service Agent who will greet and assist guests, manage reservations, and ensure overall satisfaction in a fast-paced environment. The ideal candidate will have strong customer service skills and prior experience, contributing positively to guest experiences and operational success.

Benefits

Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Travel Discounts
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Qualifications

  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Responsibilities

  • Greet, register, and service guests in a friendly manner.
  • Handle guest complaints and requests timely.
  • Perform bookkeeping activities and maintain guest satisfaction.

Skills

Customer service experience
Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Guest Service Agent (Part-Time)

AECOM

Jersey City

On-site

USD 10,000 - 60,000

Today
Be an early applicant

Guest Service Agent - Tempo New York Times Square

Hilton Worldwide, Inc.

New York

On-site

USD 10,000 - 60,000

2 days ago
Be an early applicant

Guest Service Agent (Part-Time)

Hilton

Jersey City

On-site

USD 10,000 - 60,000

Today
Be an early applicant

Guest Service Agent

Highgate

New York

On-site

USD 10,000 - 60,000

Yesterday
Be an early applicant

Guest Service Agent

Hersha Hospitality Management

Village of Dobbs Ferry

On-site

USD 35,000 - 45,000

Today
Be an early applicant

Guest Service Agent

Hyatt Hotels

Village of Dobbs Ferry

On-site

USD 35,000 - 45,000

Yesterday
Be an early applicant

Guest Service Agent

HHM Hospitality

Village of Dobbs Ferry

On-site

USD 30,000 - 40,000

Yesterday
Be an early applicant

Guest Service Agent - Tempo New York Times Square

Hilton Worldwide, Inc.

New York

On-site

USD 10,000 - 60,000

2 days ago
Be an early applicant

Guest Service Agent

JLL

New York

On-site

USD 10,000 - 60,000

Today
Be an early applicant