Guest Service Agent

JLL; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

JLL is looking for a Guest Experience Ambassador in New York, NY, to create a welcoming environment for all visitors. This role involves managing visitor check-in procedures, providing information, and troubleshooting service issues, all while ensuring high standards of customer service. Ideal candidates will have strong communication skills and a background in hospitality, contributing to a positive guest experience.

Benefits

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• 2+ years in hospitality or related field preferred.
• Exceptional customer service instincts.
• Strong communication skills at all levels.

Responsibilities

• Welcome visitors and manage secure check-in procedures.
• Coordinate meeting rooms and troubleshoot building service issues.
• Maintain an organized, professional lobby atmosphere.

Skills

Customer service

Problem-solving

Communication

Multitasking

Tech-savviness

Education

High school diploma/GED

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Experience Ambassador - New York, NY.

Be the friendly face that creates lasting first impressions! As our Guest Experience Ambassador, you'll create a welcoming environment that makes everyone, from VIP clients to delivery personnel, feel valued from the moment they enter our building.

Your Day at a Glance

• Welcome visitors with genuine warmth while managing secure check-in procedures
• Provide helpful information about the building and the surrounding area
• Maintain an organized, professional lobby atmosphere
• Troubleshoot building service issues (from conference room tech to mailroom questions)
• Coordinate meeting rooms, luggage storage, and lost & found services
• Work closely with the facility and security teams to ensure seamless operations
• Spot potential problems before they impact our clients

Who We're Looking For

• A people person with exceptional customer service instincts
• Someone who takes initiative and solves problems independently
• A multitasker who stays calm under pressure
• A team player with strong communication skills at all levels
• Tech-savvy individual comfortable with Google Suite and other office systems
• Flexible professional willing to support other office locations as needed
• High school diploma/GED with 2+ years in hospitality or related field preferred

Report to our Regional Human Experience Manager and help us create spaces where everyone thrives!

Estimated total compensation for this position:

2,200.00 – 23.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.