Guest Service Agent - Tempo New York Times Square

Hilton Worldwide, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a globally recognized hospitality leader as a Guest Service Agent at a stunning Times Square property. You will be instrumental in delivering exceptional guest experiences through direct interaction, while enjoying comprehensive benefits and career growth opportunities. Full availability is required to thrive in this dynamic role.

Benefits

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education

Career growth and development

Recognition and rewards programs

Qualifications

• Experience as a Guest Service Agent required.
• OnQ experience is a plus.
• Full availability including nights, weekends, and holidays.

Responsibilities

• Greet and register guests, checking guests out and ensuring high service standards.
• Assist with payments, room selection, and handle guest inquiries and complaints.
• Use up-selling techniques to promote services.

Skills

Customer Focus

Adaptability

Dependability

Job description

The Tempo New York Times Square is looking for a Guest Service Agent to join our team.

This stunning property features 661 rooms with floor-to-ceiling windows, offering views of the city and lights of Times Square. The sky lobby, located on the 11th floor, includes communal working spaces as well as a fitness centre and hydration station.

The ideal candidate for this role will have experience working as a Guest Service Agent, OnQ experience, full availability including nights, weekends, and holidays, and experience working at a similar size property.

Shift Pattern: Full availability is needed for this role

Pay Range: $31.97 - $42.62 / hour

What are the benefits of working for Hilton?

Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Services Agent, you will be responsible for greeting and registering guests, checking guests out, and ensuring a high standard of service.

Specifically, your tasks will include:

• Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring rooms and services are correctly accounted for, handling payments, and processing credit/debit cards and foreign currency.
• Demonstrating knowledge of hotel information, including room categories, rates, packages, promotions, and local area details.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest inquiries and requests, resolving issues promptly and courteously.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving, relaying, and managing messages for guests.

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What are we looking for?

Since 1919, Hilton has been a leader in hospitality, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality - Delivering exceptional guest experiences
• Integrity - Doing the right thing always
• Leadership - Leading in our industry and communities
• Teamwork - Being team players
• Ownership - Taking responsibility for actions
• Now - Operating with urgency and discipline

We also value qualities such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton Hotels & Resorts offers authentic experiences, innovative services, and amenities that make every guest feel valued and respected. Join us to be part of a globally recognized hospitality leader where memorable moments are made every day.