Guest Service Agent

Waterford Group Llc; Milford (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

Waterford Group Llc is seeking a Guest Service Agent who is the first point of contact for guests, impacting their overall experience. This role involves multitasking and ensuring guest satisfaction in a fun, friendly environment. Ideal candidates should possess excellent customer service skills, a keen eye for detail, and the ability to work both independently and as part of a team. Join us for a rewarding career with benefits including health insurance and paid time off.

Benefits

Health insurance

Paid time off

401k Plan

Hotel discounts

On Demand Pay

Discounted pet insurance

Shoe subsidy

Qualifications

• Keen eye for detail, time management, and great customer service skills are essential.
• Pleasant and friendly demeanor required.
• Ability to work both as a team and independently.

Responsibilities

• Greeting and thanking guests in a sincere manner.
• Checking in and out guests.
• Answering phone and resolving guest inquiries.

Skills

Customer service

Time management

Attention to detail

Teamwork

Positive demeanor

Job description

ABOUT US

At Waterford Hotel Groupwe pride ourselveson cultivating a workplace that feels like home and brings out the best in you, each and every day.We will celebrate your successes, appreciate yourstrengths, and offeranenvironmentwhereeach of us can truly be ourselves.We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.Come for a JOB, stay for a CAREER.

Guest Service AgentOverview:

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.

Responsibilitiesinclude:

• Greeting & Thanking guests in a sincere and friendly manner

• Checking in and checking out guests.

• Assigning rooms & taking care of administrative duties

• Answering phone

• Posting charges to appropriate accounts

• Performing duties on a daily checklist

• Passing information within departments to ensure guest satisfaction.

• Communicating with guests and ensuring their needs are met.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry andhavethe followingskills,we would love to speak with you:

• Akeen eye for detail, time management and great customer service skills.

• Pleasant andfriendlydemeanor.

• Able to work as a team andindependently.

• Flexible working hours.

• Ability to work with little or no supervision while meeting high-performance standards.

• Physical mobility and stamina.

• Must be able to pass a background check

• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

HealthInsurance is availableon thefirst of the month after hire!

We value the health and wellness of you and your family.Full time associatescanenroll in medical, dental and vision coverageand part-time associates averaging 17.5 hours a weekcanenroll indental and vision coverage.Everyone’s needs aredifferent and there is something for everyonewithnumeroussupplementalinsurances tochoose from.

We know that life gets in theway,andYOUdeserveto recharge.

Full-time associates receive paid time off within the first 90 days of employment. Wealsooffer paid holidays for eligible associates. If youstick with usforfive years or more,enjoypaid days off foryourBirthday and Employment Anniversarydate!

EXCITINGEXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401kPlan-Nobody wants to work forever, start planning for your future now.

HotelDiscounts-It’s one of the biggest industry perks.

Shoes for Crews-All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group