Guest Service Agent - Hilton New York Times Square

Hilton Worldwide, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Guest Service Agent at Hilton New York Times Square. This role calls for enthusiastic individuals with at least two years in guest services, ready to provide exceptional customer experiences and assist guests with their inquiries. Enjoy benefits like medical insurance, paid time off, and travel discounts, all while working in a dynamic and high-energy environment.

Benefits

Access to pay through DailyPay

Medical insurance for you and your family

Debt-free education options

Travel discounts through Go Hilton

401(k) matching plan

Qualifications

• At least 2 years of Guest Service or Front Office experience.
• Full availability including overnights, weekends, and holidays.
• Experience with property management systems preferred.

Responsibilities

• Check in and check out guests efficiently.
• Respond to guest inquiries and provide assistance.
• Maintain high product knowledge about hotel and local attractions.

Skills

Customer focus

Teamwork

Leadership

Tools

OnQ property management system

Job description

Job Description - Guest Service Agent - Hilton New York Times Square (HOT0BKBT)

Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offering 478 rooms and featuring a newly renovated food and beverage outlets with breathtaking views of Times Square.

The ideal candidate will have at least 2 years of Guest Service or Front Office experience, full availability including overnights, weekends, and holidays, and experience with OnQ property management system.

Shift Pattern: Full availability required, including overnights, weekends, and holidays

Pay Range: $30.23 - $40.31 per hour

Benefits of working for Hilton include:

• Access to your pay when needed through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k) plan
• Employee stock purchase program (ESPP) at 15% discount
• Debt-free education options
• Opportunities for career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Benefits may vary based on property-specific terms and conditions and collective bargaining agreements.

What will I be doing?

As a Guest Service Agent, you will be responsible for checking in and checking out guests, responding to inquiries, providing directions, and maintaining high product knowledge about the hotel and local attractions. You will assist colleagues and ensure guest satisfaction through accurate and friendly service.

What are we looking for?

Hilton values hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. We seek candidates who demonstrate these values and attributes such as quality, productivity, and customer focus.

What is it like to work for Hilton?

Hilton Hotels & Resorts is a leading brand known for authentic experiences and innovative services. Working here means being part of a global hospitality leader committed to excellence and memorable guest experiences.

Schedule:

Full-time

Brand:

Hilton Hotels & Resorts

Job Category:

Guest Services, Operations, and Front Office