Guest Service Agent

Platinum Coastal Group; Union City (NJ); On-site; USD 26,000 - 38,000; Full time

Job summary

Platinum Coastal Group in Union City, NJ, is seeking an entry-level Guest Services Associate to deliver a smooth guest journey from arrival through departure, resolving questions and coordinating service requests.

On site, you greet guests, support reservations, arrivals and departures, handle special requests, and communicate guest needs to hotel teams. The role emphasizes a personable, dependable approach and offers training for entry-level hires.

Qualifications

• Personable, dependable, and composed in busy environments.
• Comfortable starting conversations to assist guests.
• Attentive to details and focused on a positive guest experience.
• Prior hospitality experience can be helpful; training provided for entry-level hires.

Responsibilities

• Greet guests and provide in-person assistance.
• Support reservations, arrivals, departures, and special requests.
• Respond professionally to concerns and identify solutions.
• Communicate guest needs to hotel or venue teams.

Skills

Personable

Dependable

Composed under pressure

Conversational starter

Attention to detail

Guest experience focus

Job description

WORK ARRANGEMENT

ON SITE

INTERACTION

Frequent face-to-face guest contact

This entry-level role creates a smooth guest experience from arrival through departure while resolving questions and coordinating service requests.

• Greet guests and provide attentive in-person assistance
• Support reservations, arrivals, departures, and special requests
• Respond professionally to concerns and identify appropriate solutions
• Communicate guest needs to relevant hotel or venue teams

What Matters Most

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.

Skills: entry-level,training,teams