Doubletree TCC Director of Operations

TCC Hotel 1, LLC; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

TCC Hotel 1, LLC is seeking a Director of Operations to oversee all hotel functions, including night, weekend, and holiday coverage. You will drive operational excellence, financial success, and guest satisfaction across the Doubletree TCC property.

The ideal candidate brings a Bachelor's in Hospitality Management with at least 5 years in hotel operations, strong leadership, and solid budgeting/P&L experience to foster a high-performing team and an exceptional guest experience.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 5 years in hotel operations management.
• Strong leadership with ability to motivate and manage a diverse team.
• Excellent financial acumen with budgets, forecasting, and P&L experience.
• Exceptional customer service and guest-satisfaction focus.
• Ability to handle multiple priorities and work under pressure.

Responsibilities

• Develop and implement strategies to ensure operational success across all hotel functions.
• Lead department heads to achieve goals and deliver exceptional guest experiences, including non-traditional hours.
• Monitor financial performance, analyze reports, and implement cost-effective measures to maximize profitability.
• Handle guest inquiries, comments, and complaints promptly and professionally at all times.
• Foster a positive work environment promoting teamwork, communication, and employee development.
• Collaborate with sales and marketing to drive revenue and improve market position, possibly during off-peak times.

Skills

Hotel operations

Leadership

Budget & P&L

Customer service

Time management

Education

Bachelor's degree in Hospitality Management

Job description

Career Opportunities with TCC Hotel 1, LLC

A great place to work.

Careers At Doubletree TCC, LLC

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Job Summary:

We are seeking a Director of Operations to oversee all aspects of the Doubletree TCC hotel operations, including working nights, weekends, and holidays. The ideal candidate will be responsible for ensuring operational excellence, financial success, and guest satisfaction within the hotel.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.


• Proven experience in hotel operations management, with a minimum of 5 years in a similar role.


• Strong leadership skills with the ability to motivate and manage a diverse team effectively.


• Excellent financial acumen and experience in managing budgets, forecasting, and P&L statements.


• Exceptional customer service skills and a strong focus on guest satisfaction.


• Ability to handle multiple priorities and work under pressure in a fast-paced environment.


• Willingness to work nights, weekends, and holidays as required.

Responsibilities:

• Develop and implement strategies to ensure the operational success of the Doubletree TCC hotel, including overseeing operations during nights, weekends, and holidays.


• Manage and lead a team of department heads to achieve operational goals and deliver exceptional guest experiences, even during non-traditional hours.


• Monitor financial performance, analyze reports, and implement cost-effective measures to maximize profitability while working flexible hours.


• Handle guest inquiries, comments, and complaints promptly and professionally at all times, including outside regular business hours.


• Foster a positive work environment that promotes teamwork, communication, and employee development, even during evening shifts and weekends.


• Collaborate with the sales and marketing team to drive revenue and enhance the hotel's market position, potentially working during off-peak times.