Guest Service Agent

Spokane Fairfield by Marriott Airport; Spokane (WA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Comprehensive benefits for you and our

Paid vacation

Job summary

Spokane Fairfield by Marriott Airport in Spokane, WA is seeking a Guest Service Agent/Front Desk Agent. You will greet guests, check them in/out, and manage reservations with a welcoming approach.

The role requires 0–1 year of customer service experience, strong integrity with guest records, and the ability to handle calls and guest messages promptly. Competitive pay and benefits are offered.

Qualifications

• 0–1 year of customer service experience
• Hospitality mindset and focus on guest experience
• Ability to handle confidential guest records with integrity
• Ability to answer and route calls and take guest messages accurately

Responsibilities

• Greet, check-in, and assign rooms to guests
• Maintain guest records and handle cash transactions with accuracy
• Respond promptly to guest requests and complaints
• Answer and route calls; take guest messages
• Keep breakfast area tidy and assist with lobby and public spaces
• Support sales and marketing efforts as directed by management
• Perform laundry and other duties as assigned

Skills

Customer service

Job description

Guest Service Agent

Full Time Clerical Spokane Fairfield Inn & Suites, Spokane, WA, US

14 days ago Requisition ID: 10880

Salary Range: $17.00 To $19.00 Hourly

Guest Service Agent/Front Desk Agent

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log
• Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned

What we are looking for:

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability toanswer and route calls as appropriate; takes guest messages with accuracy.