Guest Service Agent

Wyndham Hotels & Resorts; Sacramento (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

A leading company in hospitality is seeking a Guest Service Agent for their AC Hotel in Sacramento, CA. This role involves creating excellent first impressions for guests through warm greetings, efficient check-in and check-out processes, and maintaining high service standards. Ideal candidates will possess strong communication skills, a problem-solving mindset, and a passion for guest satisfaction while thriving in a dynamic environment.

Benefits

Comprehensive benefits package including medical, dental, vision, and life insurance.

401(k) retirement match.

Paid Holidays and Paid Time Off.

Transit stipend.

Employee Assistance Program.

Qualifications

• Positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greeting and assisting guests with check-ins and check-outs.
• Handling guest inquiries, requests, and concerns promptly.
• Maintaining high-quality service standards to enhance guest satisfaction.

Skills

Problem-Solving

Communication

Interpersonal Skills

Multitasking

Education

Experience in Customer Service or Hospitality

Tools

Hotel Management Software

Job description

Guest Service Agent
AC Hotel | Sacramento, CA

Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.

We are seeking a passionate and dedicated professional to join our front desk team in shaping the first impressions of our guests. If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!

Key Responsibilities:

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Qualifications:

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Pay and Benefits:

Pay Rate: $20.50/hour

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include a transit stipend and access to our Employee Assistance Program and Fund.

If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.