Guest Service Agent

Peachtree Group Hospitality Management; Pittsburg (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to join their dynamic team. This role is essential in ensuring guest satisfaction by processing check-ins and check-outs, handling payments, and addressing guest requests with professionalism and friendliness. You will play a key role in anticipating guest needs and exceeding their expectations, all while adhering to brand standards. If you are passionate about providing exceptional service and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to communicate effectively and resolve issues.

Responsibilities

• Process check-ins and check-outs while securing payments.
• Assist guests with reservations and requests in a timely manner.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits

Peachtree Group provides a comprehensive benefits package, including:

1. Medical, dental, vision, disability, and life insurance.
2. A generous 401(k) retirement match.
3. Paid Holidays and Paid Time Off to support work-life balance.
4. Access to our Employee Assistance Program and Fund.