Guest Service Agent

Peachtree Hospitality Management; Pittsburg (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent passionate about providing exceptional customer service. This role involves processing check-ins and check-outs, managing guest billing, and ensuring high standards of guest satisfaction. The ideal candidate will anticipate guest needs and exceed expectations while adhering to brand standards. Join a team that values creativity and professionalism in delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping others, this position offers a rewarding opportunity to make a difference in guests' experiences.

Benefits

Medical, dental, and vision insurance

Disability and life insurance

Generous 401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills and ability to handle guest requests.
• Excellent communication skills to interact with guests professionally.

Responsibilities

• Process check-ins/outs and secure payments from guests.
• Assist guests with reservations and requests in a timely manner.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits

Peachtree Group provides a comprehensive benefits package, including:

1. Medical, dental, and vision insurance
2. Disability and life insurance
3. Generous 401(k) retirement match
4. Paid Holidays and Paid Time Off
5. Access to our Employee Assistance Program and Fund