Guest Service Agent

HHM Hospitality; Sacramento (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to provide exceptional service to guests at their upscale hotel near Sacramento. This role involves greeting and registering guests, handling reservations, and ensuring guest satisfaction while adhering to sustainability practices. The ideal candidate will have a strong background in customer service and a willingness to learn about property management systems. Join a dynamic team that values excellence and diversity, and enjoy a fulfilling career path in hospitality with opportunities for growth.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Address guest complaints and ensure overall satisfaction.
• Perform bookkeeping tasks and monitor guest satisfaction scores.

Skills

Customer Service

PMS Systems Knowledge

Education

High School Diploma

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer assistance with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via telephone or PMS system.
• Respond promptly to guest requests.
• Address guest complaints and escalate if necessary.
• Secure guests' valuables in hotel safes or deposit boxes.
• Perform bookkeeping tasks such as balancing accounts and conducting audits.
• Monitor guest satisfaction scores and work to improve departmental and overall satisfaction.
• Follow sustainability practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective equipment, and adhere to MSDS and OSHA standards.
• Assist in the breakfast area or with luggage during staffing shortages or peak times.
• Ensure overall guest satisfaction.
• Perform other duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems is preferred.

Work Environment and Conditions

• Work hours may vary and include holidays, weekends, and alternate shifts.
• Requires standing for long periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Located near Sacramento's Land Park, our upscale hotel is 2.6 miles from Sacramento Executive Airport and 11 miles from Sacramento International Airport. We offer access to attractions like Old Sacramento, Sacramento Zoo, and Sacramento City College. Enjoy spacious rooms with luxurious amenities, dine at our seafood restaurant, relax at our spa, stay active at our 24-hour fitness center, and unwind by the pool or river. Our event space is perfect for memorable occasions.

HHM Hotels is an equal-opportunity employer. We celebrate diversity and do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, or genetic information.

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