Guest Service Agent

Kimpton Hotels & Restaurants; Sacramento (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Agent to provide exceptional service to guests. This entry-level role involves registration, check-out, and communication with various departments to ensure a seamless guest experience. Ideal candidates will have a high school diploma and at least one year of front desk experience, along with strong customer service skills. Join a diverse team committed to creating personalized experiences and fostering genuine connections.

Qualifications

• At least 1 year of experience at a full-service hotel front desk.
• Knowledge of the local area, services, attractions, and events.

Responsibilities

• Check in and out hotel guests in a confident, professional manner.
• Answer all phone calls promptly and knowledgeably.
• Review arrivals, noting special requests and blocking rooms.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or GED

Job description

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What You'll Do

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service—all while providing outstanding service to our guests. You'll act as an advocate for the hotel, create personalized experiences, and develop relationships with guests that encourage repeat visits.

Some Of Your Responsibilities Include

• Review arrivals, noting special requests and blocking rooms as needed.
• Check in and out hotel guests in a confident, professional, and friendly manner.
• Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
• Complete all items on the appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
• Follow established key control policies.
• Ensure proper credit policies are followed.
• Submit all lost & found articles with a completed report.
• Open, secure, and balance out the daily shift bank, verifying cash, check, and credit card transactions.
• Verify credit limit reports.
• Monitor room availability throughout the day.
• Review daily hotel selling status using the yield management system.
• Attend department meetings once a month.
• Communicate with other departments via telephone and radio, including Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What You Bring

• High school diploma or GED required.
• At least 1 year of experience at a full-service hotel front desk is required.
• Knowledge of the local area, services, attractions, and events.
• Flexible schedule to work evenings, weekends, overnight shifts, and holidays.
• Ability to work well under pressure with many arrivals and departures.
• Familiarity with hotel systems and accurate data entry skills.

Why We're Here

We believe heartfelt, human connections make people's lives better—especially for our staff. Our founder, Bill Kimpton, pioneered a boutique hotel standard focused on genuine connections and personalized service, a mission that continues today.

Your work here has purpose: to improve the lives of coworkers, guests, owners, and communities. We value your unique contributions and the positive impact you make every day.

How We're Different

Our culture, born from San Francisco's entrepreneurial spirit since 1981, celebrates diversity, individuality, and creativity. We welcome all backgrounds and personalities, fostering an environment where everyone can shine. Our commitment to inclusivity reflects in our policies and daily practices, making our hotel a welcoming space for all.

Be Yourself. Lead Yourself. Make it Count.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative and Customer Service
• Industry: Hospitality