Front Desk - Guest Service Agent

WS Management Inc.; Sacramento (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Desk Guest Service Agent in Sacramento, where you will create lasting impressions and ensure outstanding service for guests. Your role will involve managing guest check-ins, resolving complaints, and fostering loyalty through exceptional communication and hospitality. Embrace the opportunity to redefine guest experiences and make every visitor feel valued.

Qualifications

• Ability to work under pressure in a busy environment.
• Demonstrate a Spirit to Serve, enthusiasm for hospitality.

Responsibilities

• Manage and resolve all guest complaints and compliments professionally.
• Check guests in and out of the hotel efficiently.
• Communicate with other departments to ensure guest requests are handled.

Skills

Communication

Teamwork

Multi-tasking

Education

High school education

Job description

2 days ago Be among the first 25 applicants

Job Summary

Embark on a rewarding journey as a Front Desk Guest Service Agent, where you'll serve as the welcoming face of our hotel, setting the tone for our guests' entire experience. From the moment they step through our doors, you'll have the opportunity to create lasting impressions that foster guest loyalty. Your exceptional communication skills and unwavering commitment to providing outstanding service will shine as you address guests' questions, fulfill their requests, and resolve any concerns with promptness and courtesy. With your warm and outgoing personality, you'll effortlessly forge connections with our guests, ensuring each interaction leaves a positive and memorable impact. Whether guests are visiting for business or leisure, you hold the key to exceeding their expectations at every turn. We believe that surpassing ordinary service is what distinguishes us from our competitors, and we empower you to unleash your creativity to achieve the highest level of guest satisfaction. Join us in redefining hospitality and making every guest feel valued and appreciated from the moment they arrive.

Responsibilities/Skills

The following outlines the essential duties for this role on a typical day, though additional tasks may be assigned as needed:

1. Manage and resolve all guest complaints and compliments professionally and courteously.
2. Check guests in and out of the hotel efficiently, courteously, and professionally.
3. Reconcile daily activities and close all necessary accounts.
4. Learn the property systems and be able to navigate the system quickly and efficiently, including running reports and distributing accordingly.
5. Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all times.
6. Communicate with other departments to ensure guest requests are handled and follow up with guests to ensure needs are met to their satisfaction.
7. Identify potential leads through interactions with guests via phone and in person, sharing information with your sales team/GM.
8. Answer the telephone and emails in a timely and professional manner. We want our guests to hear/read your smile.
9. Must have the ability to multi-task in a fast-paced environment.

What We Need From You

Demonstrate a Spirit to Serve, enthusiasm for hospitality.

High school education or equivalent experience.

Professional in presentation and demeanor.

Enjoy working with a team.

Ability to work under pressure in a busy environment.

Ability to follow instructions accurately, both verbally and in writing.

Ability to work a flexible schedule including weekends and holidays.

Show initiative, including anticipating guest and operational needs.

Schedule

• Open availability including weekends.
• Flexible hours.

The statements listed are intended to represent key duties and the level of work performed. They are not all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected classes. Those ineligible to work in the United States will not be considered.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

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