Guest Service Agent

Peachtree Group; Rochester Hills (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in hospitality is seeking a Guest Service Agent to provide exceptional service and support to guests. This entry-level position involves managing check-ins and check-outs, handling payments, and ensuring guest satisfaction through friendly interactions. The role offers full-time shifts with a comprehensive benefits package, including medical and retirement plans, to promote a healthy work-life balance.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Entry level position requiring friendly and professional guest interaction.
• Ability to anticipate guest needs and provide exceptional service.

Responsibilities

• Processing check-ins/outs and securing payments.
• Assisting guests with reservations and requests.

Skills

Customer Service

Problem Solving

Job description

Join to apply for the Guest Service Agent role at Peachtree Group.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires maintaining high standards of quality to ensure guest satisfaction. This position involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards. The shifts available are 1st (7AM-3PM) and 2nd (3PM-11PM).

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match, Paid Holidays, and Paid Time Off to support work-life balance. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other