Guest Service Agent

Commonwealth Hotels; Portland (ME); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hospitality team as a Part-Time Hotel Guest Service Agent in Portland, Maine. This role offers a unique opportunity to provide exceptional service in a vibrant environment. You will assist guests with check-in, manage reservations, and ensure a seamless experience. Ideal for hospitality enthusiasts, the position offers professional growth and exclusive discounts. Be part of a supportive team that values your contributions and fosters a culture of excellence.

Benefits

Exclusive Discounts

Professional Growth

Employee Assistance Program

Qualifications

• Previous experience in customer-facing roles preferred.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Assisting guests with check-in and check-out processes.
• Handling room reservations, cancellations, and modifications.
• Responding promptly to guest inquiries and complaints.

Skills

Customer Service

Communication

Problem-Solving

Education

High school diploma or equivalent

Tools

Property Management Systems (PMS)

Job description

Join Our Team at The Docent’s Collection – Portland, Maine!

The Docent’s Collection is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.

About Us:

The Docent’s Collection in Portland's historic Old Port offers more than just a place to stay; it provides a unique experience for discerning travelers. Team members play a crucial role in delivering this experience, working in private lofts equipped with modern kitchens, allowing guests to enjoy local Portland cuisine. Proudly ranked #3 on TripAdvisor, the Collection reflects a commitment to personalized and luxurious stays. This environment is ideal for hospitality enthusiasts looking to be part of a supportive, close-knit team that values every contribution.

Why This Role?

Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at The Docent’s Collection offers a rewarding opportunity to be part of a dynamic hospitality team. You will be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. The hotel’s convenient location near the airport provides interaction with a diverse range of travelers, helping you build strong communication and problem-solving skills.

What’s In It for You?

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

Key Responsibilities:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and requests, aiming to exceed expectations.
• Payment Processing: Handling transactions, including room charges, deposits, and refunds, with accuracy and compliance.
• Communication Hub: Coordinating with hotel departments to address guest needs and resolve issues promptly.
• Providing Information: Offering details about hotel services, amenities, local attractions, and transportation.
• Problem-Solving: Effectively resolving guest concerns or escalating issues when necessary.
• Maintaining Records: Keeping accurate records of guest stays, payments, and interactions in the PMS.
• Promoting Hotel Services: Upselling rooms and amenities to enhance guest experience.
• Ensuring Security: Following safety protocols, verifying IDs, and monitoring for suspicious activity.

Qualifications:

• Previous experience in customer-facing roles is preferred, with strong interpersonal skills and a focus on service excellence.
• Familiarity with computers and reservation or property management systems (PMS).
• Strong communication skills, both verbal and written.
• Experience handling guest complaints or conflicts calmly and effectively.
• Ability to manage multiple tasks simultaneously, such as answering phones, reservations, and assisting guests.
• Knowledge of front desk operations and check-in/check-out procedures is a plus.
• High school diploma or equivalent.
• Experience with irregular hours, including evenings, weekends, or holidays, demonstrates adaptability.

Applicants should have flexibility to work weekends and holidays.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.thedocentscollection.com/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Portland, Maine! Apply today!