Guest Service Agent

Sea Crest; Falmouth (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Falmouth seeks a Guest Service Agent to provide excellent customer service, manage guest registrations, and ensure satisfaction. This role offers a path for growth within the hotel, with responsibilities including handling payments, reservations, and guest inquiries. Join a team that values excellence and sustainability.

Benefits

Medical, Dental, and Vision Health Insurance

Paid Time Off

401k with Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Employee Assistance and Wellness Program

Educational/Professional Development

Qualifications

• Previous Customer Service Experience or Equivalent Training Required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Compute bills, collect payments, and resolve guest complaints.
• Follow sustainability guidelines and ensure overall guest satisfaction.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Join to apply for the Guest Service Agent role at Sea Crest.

Opportunity: Guest Service Agent
Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path: Front Desk Supervisor or Sales Coordinator -- Front Office Manager or Sales Manager.
Your Focus:
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Assist in the breakfast area or with luggage during staffing assistance or peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill:
- High School diploma or equivalent preferred.
- Previous Customer Service Experience Or Equivalent Training Required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks:
- Competitive wages for full-time and part-time opportunities.
- Medical, Dental, and Vision Health Insurance.
- Paid Time Off, 401k with Company Match.
- Daily Pay, Free Basic Life Insurance.
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts, Commuter Transit and Parking Benefits.
- Employee Assistance and Wellness Program.
- Educational/Professional Development, Referral Bonus Program.
Your Work Environment:
- Varies schedule, may include holidays, weekends, and alternate shifts.
- Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, Own It!