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Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown

Embassy Suites by Hilton Portland Downtown

Portland (OR)

On-site

USD 40,000 - 55,000

Part time

4 days ago

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Job summary

An established industry player is seeking a dedicated Guest Service Agent to join their Front Desk team. This part-time overnight role offers a unique opportunity to deliver exceptional service to guests while enjoying great perks like complimentary parking and room discounts. Ideal candidates will have a passion for hospitality and at least one year of customer service experience. Join a team that values integrity, teamwork, and ownership in creating remarkable guest experiences. If you're ready to make a difference in the hospitality industry, this is the role for you!

Benefits

Complimentary Parking

Room Discounts

Monthly Upsell Incentives

Qualifications

At least 1 year of customer service experience is required.
Experience with hotel and reservations systems is a plus.

Responsibilities

Greet and register guests, ensuring a smooth check-in process.
Assist with check-out and handle payments efficiently.

Skills

Customer Service Experience

Hospitality Skills

Problem Solving

Communication Skills

Tools

Hotel Reservation Systems

Point-of-Sale Systems

Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown

Join to apply for the Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown role at Embassy Suites by Hilton Portland Downtown

Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown

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Join to apply for the Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown role at Embassy Suites by Hilton Portland Downtown

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The historic Embassy Suites Portland Downtown hotel is looking for their next Part Time, Overnight Guest Service Agent to join the Front Desk team! Do you have customer service experience and a genuine spirit for hospitality? Apply today! Here you will enjoy great perks such as complimentary parking and room discounts at Hilton Hotels worldwide for you and your family, plus monthly upsell incentives program!

Shift Pattern: open overnight availability required, typically 2 shifts per week, overnight schedule

The ideal candidate will possess the following attributes:

At least 1 year of customer service experience
Hotel and reservations system experience a plus
Customer-focused with a passion for providing excellent service

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Work Locations

Embassy Suites Portland

Schedule

Part-time

Brand

Embassy Suites by Hilton

Job

Guest Services, Operations, and Front Office

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Other
Industries
Hospitality

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