Guest Service Agent

Wyndham Hotels & Resorts; Plainfield (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Guest Service Agent to ensure guest satisfaction through professional service and effective handling of check-ins, payments, and reservations. The role emphasizes high standards of quality and creative solutions to enhance guest experiences.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Responsibilities

• Processing check-ins/outs and securing payment.
• Assisting guests with reservations and requests.
• Anticipating guest needs and exceeding expectations.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.