Guest Service Agent- The Drake Hotel

Hilton Worldwide, Inc.; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading global hospitality company as a Guest Service Agent at The Drake Hotel in Chicago. In this role, you will be responsible for providing exceptional guest experiences, managing registrations, and handling guest inquiries. Your passion for hospitality and integrity will be essential in ensuring guest satisfaction and supporting the hotel's financial goals.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues.

Responsibilities

• Greeting guests and completing the registration process.
• Assisting guests with check-out procedures and billing.
• Using up-selling techniques to promote hotel services.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer Focus

Adaptability

Job description

Job Description - Guest Service Agent - The Drake Hotel (HOT0BM46)

Job Number:

HOT0BM46

Work Location

The Drake Hotel, 140 E. Walton Place, Chicago, 60611

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while supporting the hotel's financial goals.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing the registration process, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or assisting with baggage.
• Assisting guests with check-out procedures, ensuring accurate billing, handling payments, processing credit/debit cards, converting foreign currency, making change, and managing gift certificates and cards.
• Having thorough knowledge of hotel offerings, including room types, rates, packages, promotions, and local area information, to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest inquiries and requests promptly and courteously.
• Handling guest complaints, conducting research, and resolving issues to ensure satisfaction.
• Receiving, relaying, and managing messages for guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who embody our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global hospitality leader, offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating remarkable experiences every day.