Guest Service Agent

Chetola Resort & Conference Center; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A well-established hospitality venue is seeking a Guest Service Agent to join their team. This pivotal role involves welcoming guests, managing check-in/check-out processes, and ensuring a positive guest experience. Ideal candidates will be friendly, attentive, and able to handle diverse guest requests, making them feel valued during their stay.

Qualifications

• Entry-level position suitable for candidates with strong customer service skills.
• Requires good communication and attention to detail.
• Ability to manage reservations and assist guests effectively.

Responsibilities

• Assist guests with check-in and check-out processes.
• Provide information about hotel services and point of interest.
• Manage cash drawer and communicate shift information.

Skills

Customer Service

Communication

Attention to Detail

Job description

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Job Description

The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous, and friendly manner.

Essential Functions and Responsibilities

• Guest Check-in And Out: Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use appropriate phrases and greetings. Provide information about hotel services, points of interest, and entertainment attractions, making reservations as needed.
• Guest Services: Offer assistance to guests' individual needs and requests. Respond to guest needs promptly and maintain confidentiality. Conduct yourself in a friendly and attentive manner during all guest interactions.
• Guest Reservations: Use proper phone and reservation etiquette, describe hotel amenities, quote rates accurately, and capture reservations.
• Front Office Functions: Manage cash drawer and credit card system accurately. Operate phone system efficiently. Communicate shift information to the next shift and supervisor. Follow safety policies and procedures.

Salary: $15.47/hr

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

This job is active and available.