Hotel Guest Service Agent (Front Desk)

Peachtree Hospitality Management; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job description

This position is responsible for processing check-ins/outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while maintaining high standards of quality to ensure guest satisfaction.

The role involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service in compliance with brand standards.

About the company

Peachtree’s growth and diverse portfolio of hotel real estate and debt assets offer a variety of career opportunities. Management emphasizes training and mentoring to ensure employee success. Peachtree Hotel Group values its employees as its greatest asset and offers competitive salaries, bonus plans, and benefits such as health insurance and travel opportunities.