Guest Service Agent

Drury Hotels Company, LLC; Centennial (CO); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Mentorship and internal promotions

Healthcare and well-being programs

Job summary

Drury Hotels is hiring at the Drury Inn & Suites in Centennial, Colorado for a front desk team member. You will greet guests, check in/out, handle requests, and promote hotel programs with a +1 Service mindset.

This role emphasizes hospitality, teamwork, and earning opportunities. The pay range starts at $19.91 per hour and can go up to $29.22, with quarterly bonus potential and comprehensive benefits including health, retirement, and employee discounts.

Qualifications

• Warm and friendly manner when relating to the public.
• Ability to handle money, make change, and use basic office equipment.
• Ability to speak and receive direction in English.
• Willingness to work alone as scheduled.

Responsibilities

• Serve as the happy, helpful face of the hotel to guests entering and departing.
• Ensure exceptional experiences for guests and team members.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk tasks: check-in/out, promote programs, maintain records, cash handling.
• Assist with breakfast and Kickback service, including setup and cleanup.
• Uphold integrity, service, and hospitality as part of the Drury culture.

Skills

Customer service

Attention to detail

Cash handling

Communication

Tools

POS systems

Office machines

Job description

Property Location: Drury Inn & Suites - 9445 E. Dry Creek Road , Centennial, Colorado 80112

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans.

This role is eligible for a discretionary quarterly “+1 Service” bonus.

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

The pay range is $19.91 - $29.22

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we provide our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home.

As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way.

Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture