Guest Service Agent

Drury Hotels Company, LLC; Chandler (AZ); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus

Hotel discounts

Free room nights

Flexible scheduling

Paid time off

Job summary

Drury Hotels is seeking a friendly front desk associate in Chandler, AZ, to provide exceptional guest service at our lobby, check guests in and out, and promote programs and hotel perks.

You will assist with breakfast and the 5:30 p.m. Kickback service, while maintaining accurate guest records and cash handling. A positive, professional attitude and English proficiency are essential.

Qualifications

• Friendly, highly organized communicator with strong guest focus.
• Ability to multitask and handle money properly.
• Proficient in English with good communication skills.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Promote hotel programs and maintain guest records.
• Handle cash and resolve guest inquiries with a positive attitude.
• Assist with breakfast and evening Kickback service as needed.
• Maintain high standards of integrity and hospitality.

Job description

Property Location: Drury Inn & Suites - S. Price Road , Chandler, Arizona 85286

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications.
• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled
• Rise. Shine. Work Happy.
• Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way.

Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value.

Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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