Guest Service Agent

Drury Hotels Company, LLC; Santa Fe (NM); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Mentorship and development plans

Company-matched 401(k)

Awards and recognition

Job summary

Drury Hotels in Santa Fe, NM is hiring for a front desk associate. You will warmly greet guests, check them in and out, and ensure a high level of service. You may assist with breakfast and the Kickback service, while promoting programs and maintaining guest records.

Benefits include flexible scheduling, paid time off, hotel discounts and free room nights, and opportunities for mentorship and internal development. Company culture emphasizes service, teamwork, and growth across 150 hotels.

Qualifications

• Front desk responsibilities and guest interaction.
• Cash handling and keeping accurate records.
• Willingness to promote programs and assist guests.

Responsibilities

• Check guests in and out with a friendly, efficient approach.
• Assist with breakfast and Kickback service and dining area setup.
• Promote hotel programs and maintain guest records and satisfaction.

Skills

Customer service

Communication

Cash handling

English proficiency

Job description

Property Location: 828 Paseo de Peralta - Santa Fe, New Mexico 87501

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results


• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights


• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year


• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program


• Retirement - Company-matched 401(k)


• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public


• Demonstrated attention to detail while handling multiple tasks simultaneously


• Familiarity with handling money, making change, and using office machines in day-to-day activities


• Ability to speak and receive direction (written and verbal direction) in English


• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture