Guest Service Agent

Wyndham Hotels & Resorts; Park City (UT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent, where your friendly demeanor will create a welcoming atmosphere for guests. You will be the first point of contact, ensuring seamless check-ins and check-outs while providing exceptional service. This role offers the opportunity to enhance guest satisfaction through effective communication and problem-solving skills. With a comprehensive benefits package that includes medical and retirement plans, this position not only supports your career growth but also promotes a healthy work-life balance. If you enjoy a dynamic environment where you can make a difference, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Positive mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet and assist guests with check-ins and check-outs.
• Handle guest inquiries and maintain service standards.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Education

High School Diploma

Hospitality Experience

Tools

Hotel Management Software

Job description

We are seeking a friendly and professional Front Desk Agent to join our team! In this role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while providing exceptional service.

Key Responsibilities:

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Qualifications:

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Benefits:

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

If you thrive in a guest-focused role and enjoy delivering outstanding service, we’d love to have you on our team!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.