Guest Service Agent (Full - Time) Hilton Salt Lake City Center

Hilton; Salt Lake City (UT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a global leader in hospitality as a Guest Services Agent, where your passion for delivering exceptional guest experiences will shine. In this full-time role, you'll be the first point of contact for guests, managing everything from check-ins to resolving inquiries. This is an exciting opportunity to work in a dynamic environment where teamwork and integrity are valued. Contribute to a mission that aims to fill the world with warmth and hospitality, making every guest's stay memorable. If you're ready to take ownership and provide top-notch service, this role is perfect for you.

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Ability to manage cash and process payments accurately.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out procedures and billing.
• Handle guest complaints and resolve issues.

Skills

Customer Service

Communication Skills

Problem Solving

Cash Handling

Education

High School Diploma

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, contributing to the hotel's commitment to outstanding guest service and profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests and completing the registration process, including inputting and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out procedures, ensuring accurate billing, processing payments via point-of-sale systems, handling cash and cards, managing foreign currency, making change, and processing gift certificates.
3. Possessing thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details, and responding to guest inquiries.
4. Using up-selling techniques to promote hotel services and maximize occupancy.
5. Responding promptly and courteously to guest requests and inquiries.
6. Handling guest complaints, conducting research, and resolving issues to ensure satisfaction.
7. Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Since 1919, Hilton has been a leader in hospitality, emphasizing innovation, quality, and success. We seek Team Members who demonstrate our core Values:

• Hospitality – Passion for delivering exceptional guest experiences.
• Integrity – Doing the right thing consistently.
• Leadership – Leading in our industry and communities.
• Teamwork – Collaborating effectively.
• Ownership – Taking responsibility for actions and decisions.
• Now – Operating with urgency and discipline.

Additionally, we value attributes like quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader spanning various hotel sectors, committed to providing exceptional experiences worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are central to this mission.

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent (Full-Time) Hilton Salt Lake City Center

Location: [To be filled]

Requisition ID: HOT0BKV0

EOE/AA/Disabled/Veterans