Guest Service Agent

Peachtree Group Hospitality Management; Park City (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a friendly Front Desk Agent to enhance guest experiences. In this pivotal role, you will be the first point of contact, ensuring seamless check-ins and check-outs while delivering exceptional service. Your ability to multitask in a fast-paced environment and your passion for guest satisfaction will be key to success. Join a team that values high-quality service and offers a comprehensive benefits package, including medical, dental, and generous Paid Time Off. If you thrive in a guest-focused role, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Positive mindset focused on guest satisfaction.
• Strong communication and interpersonal skills.

Responsibilities

• Greeting guests and assisting with check-ins and check-outs.
• Handling inquiries and providing information about hotel services.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Education

High School Diploma

Hospitality Experience

Tools

Hotel Management Software

Job description

Join to apply for the Guest Service Agent role at Peachtree Group Hospitality Management

2 days ago Be among the first 25 applicants

Join to apply for the Guest Service Agent role at Peachtree Group Hospitality Management

Description

We are seeking a friendly and professional Front Desk Agent to join our team! In this role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while providing exceptional service.

Key Responsibilities

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Securing payments, verifying billing details, and processing adjustments as needed.
• Handling guest inquiries, requests, and concerns promptly and professionally.
• Providing accurate information about hotel services, amenities, and local attractions.
• Maintaining high-quality service standards to enhance guest satisfaction.
• Anticipating guest needs and implementing creative solutions to exceed expectations.
• Upholding brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Qualifications

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

If you thrive in a guest-focused role and enjoy delivering outstanding service, we’d love to have you on our team!