Guest Service Agent

Peachtree Hospitality Management; Park City (UT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a friendly and professional Front Desk Agent to enhance guest experiences. In this pivotal role, you will be the first point of contact for guests, ensuring seamless check-ins and check-outs while delivering exceptional service. Your ability to communicate effectively and anticipate guest needs will be crucial in maintaining high service standards. This position offers a comprehensive benefits package, including medical, dental, and a generous 401(k) retirement match, along with paid holidays and time off. If you thrive in a dynamic, guest-focused environment and are passionate about hospitality, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Positive mindset and passion for guest satisfaction.
• Strong communication and multitasking skills in a fast-paced environment.

Responsibilities

• Greet and assist guests with check-ins and check-outs.
• Handle inquiries and maintain high-quality service standards.

Skills

Problem-solving mindset

Strong communication skills

Interpersonal skills

Multitasking ability

Education

Experience in customer service or hospitality

Tools

Hotel management software

Job description

We are seeking a friendly and professional Front Desk Agent to join our team! In this role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while providing exceptional service.

Key Responsibilities:

1. Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
2. Secure payments, verify billing details, and process adjustments as needed.
3. Handle guest inquiries, requests, and concerns promptly and professionally.
4. Provide accurate information about hotel services, amenities, and local attractions.
5. Maintain high-quality service standards to enhance guest satisfaction.
6. Anticipate guest needs and implement creative solutions to exceed expectations.
7. Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Qualifications:

1. A positive, problem-solving mindset with a passion for guest satisfaction.
2. Strong communication and interpersonal skills.
3. Ability to multitask in a fast-paced environment.
4. Experience in customer service or hospitality preferred.
5. Proficiency in using hotel management software is a plus.

Benefits:

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

If you thrive in a guest-focused role and enjoy delivering outstanding service, we’d love to have you on our team!