Guest Service Agent

The Marcus Corporation; Palm Desert (CA); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room discounts

Restaurant discounts

Paid time off

Health insurance

401(k) match

Early wage access

Free parking

Descripción de la vacante

Hotel Paseo, Autograph Collection, part of Marcus Hotels & Resorts, a division of The Marcus Corporation, seeks a Front Desk Agent in Palm Desert to deliver a five-star welcome and seamless stay.

You will greet guests, handle check-ins/outs, communicate requests to departments, and maintain room and guest information with accuracy. Exceptional English communication and multitasking are essential.

Formación

• Previous hotel front desk experience is strongly preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to stand, walk, and move throughout the front office for extended periods.

Responsabilidades

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer systems to communicate guest requests.
• Make appropriate selection of rooms based on guests' needs.
• Maintain cash handling accuracy including responsibility for House Bank.
• Communicate pertinent guest information to designated departments/personnel.
• Maintain confidentiality of all guests and hotel information.
• Generate, print and distribute daily and weekly reports.
• Maintain complete knowledge of hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, promotions.

Conocimientos

Customer service

Communication

Problem-solving

English proficiency

Educación

High school diploma or equivalent

Descripción del empleo

If you are passionate about hospitality, thrive in a boutique luxury environment, and are driven to create exceptional guest experiences, an exciting opportunity awaits in the heart of Palm Desert. At HOTEL PASEO, Autograph Collection, contemporary sophistication blends seamlessly with the relaxed energy of the desert, creating a destination that is both vibrant and refined. We are seeking a Front Desk Agent who will provide a five-star welcome and departure experience to our guests and ensure they have an exceptional stay. Part of the Milwaukee-based Marcus Hotels & Resorts portfolio, HOTEL PASEO offers guests a distinctive desert retreat featuring 150 thoughtfully designed guest rooms and suites, many showcasing breathtaking views of the San Jacinto Mountains and palm-lined landscape. Guests can unwind by our resort-style pool and on-site spa, explore the area on complimentary bicycles, and enjoy inspired dining at Larkspur Grill, Lemon Drop Pool Bar or Café Paseo. Located along world-renowned El Paseo, our boutique hotel placesguests’steps from premier shopping, art galleries, acclaimed restaurants, and vibrant nightlife while serving as the perfect gateway to Palm Springs and the Coachella Valley.

What will you be doing?

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer systems to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Maintain cash handling accuracy including responsibility for House Bank.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Generate, print and distribute daily and weekly reports.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Other duties as assigned.

What do you bring to the role?

• Previous hotel front desk experience is strongly preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to stand, walk, and move throughout the front office for extended periods.
• Proficiency in reading, writing, and communicating effectively in English.
• Capability to accurately input and manage information using a computer system.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Visual and auditory awareness to detect emergencies.
• High school diploma or equivalent required.

What's in it for you?

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Paid time off
• Medical, dental, and vision insurance (offered after1 monthof employment), company-paid life insurance, employeeassistanceprogram offer for full time associates
• 401k with employer match
• Ability to grow your career and transfer from one property to another
• Early wage access
• Free parking
• And more!
  Pay Estimate: starting at $19.25 p/hour
  About Us:
  A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 18 hotels and resorts, our properties are known for their unique character and style.
  Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
  We are an equal opportunity employer andmaintainadrug freeworkplace. This organization uses E-Verify to confirm employment eligibility in the US.

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