Guest Service Agent

SHIVKRUPA HOSPITALITY INCORPORATED; Oxon Hill (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A local hospitality company is seeking a Guest Service Agent to join their team in Oxon Hill, Maryland. Responsibilities include registering and assigning rooms to guests, confirming reservations, and addressing guest needs and complaints. Ideal candidates should have prior experience in customer service and strong organizational and communication skills. This role offers shifts from 3-11 PM and 11 PM to 7 AM.

Qualifications

• Previous hotel experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Front desk service

Organizational skills

Communication skills

Job description

We are seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

Register and assign rooms to guests

Confirm phone and online reservations

Respond to guest needs, requests, and complaints

Collect payment from departing guests

Keep records of occupied rooms and guests

Communicate pertinent guest information to designated departments

Qualifications:

Previous hotel experience in customer service, front desk service, or other related fields

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills

Hours 3-11 and 11pm to 7 am