Guest Service Agent

Hilton Garden Inn New York/Tribeca; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Guest Service Agent to join their team. This role is pivotal in creating memorable experiences for guests by providing exceptional service, managing reservations, and ensuring satisfaction. With opportunities for growth into supervisory roles, this position offers a chance to thrive in a vibrant environment. The ideal candidate will possess strong customer service skills and a passion for hospitality, making a difference in guests' stays. Join this forward-thinking company and embark on a rewarding career path in the hotel industry.

Benefits

Health Insurance: Medical, Dental, Vision

Paid Time Off

401k with Company Match

Travel Discounts

Commuter Benefits

Employee Assistance

Education Opportunities

Qualifications

• Customer service experience or training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and assist with their needs.
• Handle guest complaints and ensure overall guest satisfaction.
• Perform bookkeeping activities like balancing accounts.

Skills

Customer Service

PMS Systems Knowledge

Education

High School Diploma or Equivalent

Job description

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Pay Range

This range is provided by Hilton Garden Inn New York/Tribeca. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $19.00/hr - $19.00/hr

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Responsibilities

• Greet guests immediately and assist with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via telephone or PMS system.
• Respond promptly to guest requests.
• Handle guest complaints and escalate if necessary.
• Secure guests' valuables in hotel safes.
• Perform bookkeeping activities like balancing accounts.
• Monitor guest satisfaction scores and work to improve them.
• Follow safety protocols and wear protective equipment.
• Assist in breakfast area or with luggage during peak times.
• Ensure overall guest satisfaction.
• Perform additional duties as assigned.

Qualifications

• High School diploma or equivalent preferred.
• Customer service experience or training required.
• Knowledge of PMS systems preferred.

Benefits and Perks

• Competitive wages for full-time and part-time roles.
• Health Insurance: Medical, Dental, Vision.
• Paid Time Off, 401k with Company Match, Daily Pay.
• Life Insurance, Work-Life Resources, Travel Discounts.
• Commuter Benefits, Employee Assistance, Education Opportunities.

Work Environment

• Varied schedule including holidays, weekends, and shifts.
• Standing, walking, lifting up to 25 pounds required.

Core Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hotels and Motels