Guest Service Agent, Night Audit Relief- Comfort Inn JFK Airport

Comfort Inn JFK Airport; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent/Night Audit Relief to provide exceptional service to guests and manage front desk operations. This role involves checking guests in and out, handling payments, and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and a commitment to maintaining high standards of service. Join this dynamic team and contribute to creating memorable experiences for guests while enjoying a supportive work environment.

Qualifications

• Strong customer service skills and ability to handle guest complaints.
• Knowledge of hotel operations and emergency procedures.

Responsibilities

• Provide high-quality service and handle guest requests promptly.
• Check guests in and out efficiently and maintain lobby cleanliness.
• Communicate effectively with staff and management.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma

Job description

Guest Service Agent/ Night Audit Relief

Location:
132-15 150th Avenue, New York City, NY 11430

Summary

To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.

Responsibilities

1. Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
2. Check guests in and out efficiently and in a friendly manner.
3. Post guest charges, compute guest bills, collect payments, and make change following all cash handling procedures as required by M&R Hospitality Management.
4. Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
5. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
6. Take reservation requests efficiently.
7. Answer switchboard calls in accordance with proper telephone etiquette.
8. Block rooms and handle special requests.
9. Monitor room availability.
10. Handle safe deposits by guests per established procedures.
11. Keep lobby, back office, and desk area clean and presentable.
12. Have a thorough knowledge of emergency and security procedures.
13. Offer and properly handle requests for wake-up calls.
14. Know how to clean guest rooms to standards.
15. Open and close shifts; make cash drops.
16. Ensure all credit cards, cash, and change funds are balanced throughout each shift.
17. Inform management of any guest or systems-related complaints or problems.
18. Communicate with incoming staff and management by logging pertinent information in the pass-on log.
19. Keep maintenance informed of all maintenance needs.
20. Pass on guest lost and found inquiries to management or supervisors.
21. Assist in marketing efforts by completing Company Tracking nightly.
22. Wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
23. Practice safety standards at all times.
24. Be able to move luggage or packages weighing up to 40 lbs.
25. Follow the rules as found in the M&R Employee Handbook.
26. Perform other duties as assigned by management, of which employee is capable of performing.